AI & automation

When should a website use a guided chatbot or a live AI assistant?

A guided assistant works best when questions and outcomes are predictable—pricing ranges, services, next steps, and routing to contact.

Move to a live AI assistant when you have approved source material, privacy rules, a way to evaluate answers, and a clear handoff to a human.

On TechHeck.co we use both: a free rules-based demo for exploration, and Ask TechHeck for live visitor questions. The best first version for most businesses is the smallest one that proves useful without risky guesses.